FAQS

Frequently Asked Questions

1. What makes Variera US unique?

At Variera US, we believe that clothing is more than just fabric; it’s an expression of individuality. We blend bold designs with timeless essentials to create versatile, high-quality apparel that empowers you to showcase your unique style. Our commitment to sustainability, creativity, and exceptional customer service sets us apart.

2. How long does it take to process and ship my order?

Order processing typically takes 1-2 business days (Monday-Saturday). Once processed, delivery takes 3-9 business days depending on your location within the Australia. We offer Free Shipping on all orders, using trusted carriers such as Purolator, DHL, UPS CA, or FedEx.

3. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and instructions. You can use our Order Tracker page to stay updated on your package’s progress. Please allow up to 24 hours for tracking information to become available.

4. Can I modify or cancel my order after placing it?

Orders placed before 5:00 PM will be processed the same day. If you need to modify or cancel your order, please contact us immediately at support@varieraus.com or +61412746784. We will do our best to accommodate changes if the order hasn’t yet been processed.

5. What is your return policy?

You may return items within 20 days of delivery, provided they are unused, in their original packaging, and in the same condition as when you received them. For returns, contact us at support@varieraus.com or +61412746784. Once we inspect the returned item, eligible refunds will be processed within 5 business days.

6. Do I need to pay for return shipping?

  • For defective products: Return shipping is free, and we will provide a return label.
  • For customer remorse returns: The customer is responsible for the return shipping costs.

7. What items are non-refundable?

The following items are non-refundable:

  • Shipping costs (unless the return is due to our error or a defective product).
  • Gift cards.

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.
  • Other Options: PayPal.

9. Is my payment information secure?

Yes! All transactions are secured with 256-bit encryption, ensuring that your payment information is safe. We do not store your credit card details, as your payment is processed directly through our secure payment gateway.

10. How can I contact Variera US customer support?

For any questions, concerns, or assistance, you can contact us through the following channels:

  • For Customer Support:
    Phone: +61412746784
    Email: support@varieraus.com
    Address: 320 Victoria Parade, East Melbourne VIC, Australia